E-commerce as we know it is constantly changing and growing. In the next normal, Social Commerce And Economy will be a major factor in the e-commerce landscape.
Social commerce is not a new concept. It has existed for years. The idea is to enable consumers to share products and services with their social networks to increase sales. However, social commerce will be a major focus for e-commerce companies in the future.
Social Commerce And Economy In The Next Normal
The next normal will see retailers focusing more on the social aspect of the e-commerce experience. As consumers become more socially connected, they expect a more engaging experience. Traditionally, e-commerce sites did have structured around product or brand awareness as the goal of their site. This will change as sites will focus more on building communities and social media integration in the next normal.
Social commerce allows retailers to build relationships with customers through social media and engage them in conversations relevant to their business. This helps build trust and credibility between consumers and brands. Also, consumers are becoming more socially connected, and they want to see that same level of engagement with brands they already trust. These include Facebook or Twitter.
The next normal means retailers must adopt strategies to meet consumer demand for social connectivity both on and offline. This means that e-commerce sites must use social features such as Facebook and Twitter logins, friending functionality, sharing capabilities, commenting options, forums for discussion, and email newsletters that provide additional information from the site itself.
These features do design to encourage user engagement with the site through their networks on these different platforms.
Social Commerce And Economy: Integrating New Platform
By integrating with these different platforms, retailers can leverage existing networks rather than building new ones from scratch. While this may seem like a no-brainer today, this practice was not common several years ago when many of these platforms were first introduced into the marketplace by early adopters such as Amazon or eBay, who have become household names among online shoppers in North America.
As a result, retailers trying to compete in today’s marketplace must catch up with the early adopters to stay competitive now and into the future when social commerce will be critical in helping them achieve their marketing objectives.
So what does this mean for retail businesses? It means that success in e-commerce sites will depend on how well they integrate social features into their sites or how well they can sell their products and services through social networks.
It is not enough to develop a strong e-commerce site that drives traffic and makes sales. Thus, consumers are now more likely to buy from a brand they trust than one they have never heard of.
It will be critical to develop trust with your audience and achieve customer loyalty in the next normal. This is why social commerce will be a major focus for e-commerce companies in the future.