E-commerce sites all offer great chances of selling. However, each site differs in the kind of market they offer and site features. All of which can affect your customer service and marketing. So what features are important to consider when choosing between e-commerce sites?
E-commerce Sites: Features to Look For
Here are some of the things to consider:
1. Selling Platforms and Ease of Use
Different e-commerce sites have different selling platforms and features. Some e-commerce sites will have a stronger buyer base or more options for marketing. In the end, you want to go with the site that is going to make it easiest for you to sell your products.
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2. E-commerce Sites with Payment Options
Another important feature to consider is payment options. There are many different payment options you can choose from including cash on delivery, credit card, and online banking. Using a payment option like cash on delivery allows you to expand your market and access customers who don’t have credit cards but still would like to buy your products.
3. E-commerce Sites with Shipping Features
Some e-commerce sites offer shipping features like tracking and shipping insurance. These features are often helpful especially if you’re shipping internationally. You can use these features to protect yourself against stolen packages or lost shipments. Some sites also offer free shipping which can be a big bonus for your potential buyers.
4. E-commerce Sites with Customer Service Options
Finally, another thing to take into consideration when choosing an e-commerce site is its customer service options. This is often overlooked but it’s a very important feature you should look into before signing up with an e-commerce website.
Some sites offer the option of talking directly with customer service representatives through live chat or phone calls while other sites leave you only the option of sending emails through their contact form on their website.
5. More customer service options
Another option is having the option of dealing with customer support representatives in a different time zone. For example, you could deal with customers in the United States during your working hours while your customer support representatives are working in Europe where it’s already nighttime. This can be a big bonus if you want to spend more time doing other work and less time handling customer service issues.
Customer service options can also include the number of representatives you get to deal with. Some sites will have only one or two customer representatives to help you while other sites may offer a larger staff. Having more customer representatives can really come in handy when you’ve got a large order to handle or multiple orders. Customer service features can really make the difference between having a good experience and having an excellent experience with an e-commerce site.
Conclusion: E-commerce Sites Features
E-commerce sites are a great way to sell your products online. However, it’s important to choose the right site for you. Each e-commerce site has different features that can affect your customer service and marketing. So before you sign up with an e-commerce site, make sure to consider the factors above.
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